0 Structure-in-action : an introduction / Don H. Zimmerman and Deirdre Boden -- Social structure and the sequential organization of interaction / Thomas P. Wilson -- Reflections on talk and social structure / Emanuel A. Schegloff -- The school's work of sorting students / Hugh Mehan -- On the institutional character of institutional talk : the case of news interviews / John Heritage and David Greatbatch -- Talk and institution : a reconsideration of the "asymmetry" of doctor-patient interaction / Paul ten Have -- The perspective-display series and the delivery and receipt of diagnostic news / Douglas W. Maynard -- The structure of direction-giving in interaction / George Psathas -- Hold the phone / Robert Hopper -- Opening sequences in Dutch telephone conversations / Hanneke Houtkoop-Steenstra -- Conversation-in-a-series / Graham Button.